“Not A Creator Or Manufacturer In The Lot”: America’s Would-Be Aristocrats Forget The Most Important Thing About Business
To paraphrase Tolstoy, every successful small business shares the same traits. And they all begin with high-quality employees. I’m thinking of three local establishments where I’ve traded for years: an auto repair garage, a dentist’s office, and a one-size-fits-all country store where I buy cattle- and horse-feed.
Along with just about everything else the aptly-named “Toad Suck One-Stop” might conceivably carry: from crickets and minnows to motor oil, pain remedies, kitty litter and homemade sandwiches. If you get up early enough, they’ll even fix you breakfast while somebody else loads feed sacks into your truck. (Toad Suck is a place name designating a long-ago ferryboat stop on the Arkansas River.)
It’s much the same at George Jett’s auto garage down in Little Rock; also at my dentist (his name is Lamar Lane). The first thing you notice is familiar faces. People who work at these places stay for years. And they do so because they’re well-paid, earn decent benefits, and are treated respectfully. So they like their jobs, take pride in their work, and are glad to see familiar customers.
Now I’m not going to lie that I love going to the dentist. But I do like feeling among friends, even if it means hearing Dr. Lane carry on about his LSU Tigers. (Because my wife was born in Baton Rouge, where her daddy played ball, I get a double dose.)
Something else: how a business treats employees also tends to be a reliable predictor of how they treat customers. Dr. Lane does high-quality work and stands by it. If a crown breaks, he replaces it free without asking if you were shelling pecans with your teeth.
My man George Jett hires good mechanics, values their skills, and guarantees their work. If the rattle’s still there, he’ll drive the vehicle around the block and then put it back on the lift to figure out why—also at no additional charge.
Jason down at the One-Stop isn’t exactly a philanthropist — at least not where Bermuda grass hay and Canadian night-crawlers are concerned. Keeping a business with so many moving parts running requires constant attention to detail. New hires that stand out back smoking when shelves need restocking tend not to last. Loyal longtime employees won’t cut them much slack.
Gas is cheaper at the Walmart across the river in Faulkner County, but the One-Stop’s pumps stay busy. It’s the community’s unofficial town hall. If you want to know who’s looking for a lost blue heeler or how Holly’s orphaned baby raccoons are doing, it’s got to be the One-Stop.
Ordinarily, such commonplaces would hardly be worth recording. So there are friendly folks at the country store.
Who’d have thunk it?
Unless, that is, you live in the United States of America, a large proportion of whose tycoon class appears determined to drag us back to the Gilded Age.
If they gave a Scrooge McDuck Award for the nation’s greediest knucklehead, the 2013 winner would be Home Depot’s billionaire founder Kenneth Langone, a Catholic who voiced public alarm at Pope Francis’s seeming enthusiasm for the gospel of Matthew 19. That’s where Jesus observes that “it is easier for a camel to go through the eye of a needle than for someone who is rich to enter the kingdom of God.”
The Pope didn’t cite that verse, nor discuss politics as such. However, his encyclical Evangelii Gaudium did warn against “crude and naive trust in the… sacralized workings of the prevailing economic system.”
What, not worship money? Never mind that this is elementary Christian doctrine. Langone warned that American plutocrats don’t want to hear about it, even in church.
You may not be surprised this same worthy also regards President Obama as “petulant” and “unpresidential.” His hawklike visage appeared prominently in a Forbes photo lineup of “Anti-Obama Billionaires.”
Scrutinizing the list, I noticed that almost everybody on it made his pile either by manipulating money or squeezing minimum-wage workers dry: casino operators, real estate speculators, corporate buyout scammers, hedge fund geniuses, fast-food franchisers, big-box retailers, and Donald Trump.
Not a creator or manufacturer in the lot. This is our would-be new American aristocracy, largely bereft of — indeed actively hostile toward — the retail virtues I’ve celebrated. (None of whose practitioners necessarily share my partisan views; I’m talking morals here, not politics.)
But the good news is that according to Adam Davidson in the New York Times, old-fashioned business ethics may be making a comeback through the unlikely agency of a Turk. According to Davidson, the going thing in corporate circles is The Good Jobs Strategy, a book by Zeynep Ton, an M.I.T. business professor.
Ton argues that what some call the “Costco” strategy of hiring better-trained, better-paid employees “will often yield happier customers, more engaged workers and—surprisingly—larger corporate profits.”
By: Gene Lyons, The National Memo, January 8, 2014
“It Was All For Spite”: A Scandal We Can Sink Our Teeth Into
During the Lewinsky scandal, our nation’s brave pundits spent a good amount of time fluttering their hands in front of their faces and expressing dismay that they had to spend so much time talking about something so lurid. The truth was that they loved it like a labrador loves liverwurst, but some scandals are just more fun than others. Does it concern a lot of dull policy arcana, or something a little more human? Is there room for lots of speculation about people’s motivations? Are there interesting characters—your Gordon Liddys, your Linda Tripps—to liven up the proceedings? These are the things that make a scandal.
We haven’t yet met the people at the heart of the Chris Christie George Washington Bridge scandal, but since they’re people in New Jersey politics, I’m guessing that if we ever get them in front of the cameras, a new media star or two would be born. And what I find glorious about this story is that the action in question had no practical purpose whatsoever. It didn’t enrich anyone or give anyone an unfair political advantage. It was just for spite. Members of the Christie administration, it now appears, created monumental traffic tie-ups in the town of Fort Lee, which abuts the G.W. Bridge, simply because the mayor, a Democrat, didn’t endorse Christie in an election he would win by 22 points.
We now have some fabulous emails and texts, including the smokingest of smoking guns, where a top Christie aide emailed a Port Authority official and said, “Time for some traffic problems in Fort Lee,” to which he replied, “Got it,” and it was made so. If it sounds like something out of an episode of “The Sopranos,” that isn’t just because it takes place in New Jersey. The only danger I see is the possibility that the cat has been let out of the bag too soon, and there won’t be even more juicy revelations to come. But we can hope.
In all likelihood, Governor Christie will say that he knew nothing of these nefarious doings, and nobody’s angrier about it than he is. Anyone whose name is on an incriminating email will be shown the door forthwith, having so brazenly subverted the tradition of integrity in public service for which the state has long been known. It may well be that Christie knew nothing about it; after all, he isn’t an idiot, and only an idiot would think screwing over a small-town mayor in so public a fashion, just before an election you’re going to win in a walk, would be a good idea.
But it does present a problem for him, because it’s the kind of scandal you’d dream up if you wanted to undermine the Christie ’16 bid. As Ezra Klein reminds us, Chris Christie doesn’t just have a reputation for being a bully, he’s actually a bully. And it would take a bully to say to a town of 35,000 people, “Your mayor didn’t endorse me? Well see how you like it when it takes you two hours to get over the Bridge, you worms.”
But what we need is to get everybody involved under oath, so we can get to know them and hear their stories. Maybe give them immunity; that’s what Congress did with Oliver North, and his testimony was riveting. Benghazi? Boring. IRS? Snoozeville. This is a scandal that could offer some real entertainment.
By: Paul Waldman, Contributing Editor, The American Prospect, January 8, 2014
“Meet The Poverty Liars”: GOP Peddles More Garbage In War On The Poor
As we observe the 50th anniversary of Lyndon Johnson declaring the “War on Poverty” this week, it’s worth remembering the way Ronald Reagan wrote its history, and its epitaph, with a soothing nine-word bromide: “We fought a war on poverty, and poverty won.”
It’s worth remembering, because as Republicans scramble to appear as though they care about the poor, circulating memos teaching how to seem “compassionate” and digging “anti-poverty plans” out of dusty file folders from the 1980s, all they’re doing is updating Reagan for the 21st century. And Reagan was dead wrong the first time around.
It’s almost impossible to exaggerate the effect of Reagan’s War on Poverty lies, especially as they’re warmed over by Sen. Marco Rubio and Rep. Paul Ryan as they dream about 2016. Even though Reagan began his Republican political career as a race-baiter and anti-welfare demagogue, by the 1980 campaign and his presidency, he’d softened some. He didn’t rail as much against “welfare queens” and “young bucks” buying T-bone steaks with food stamps. Now he projected concern for the poor: He wanted to help them, and poverty programs hurt them.
Of course, we can’t forget the racial component of Reagan’s anti-welfare animus. Racial division is what doomed Johnson’s War on Poverty, almost as soon as it began. I was riveted by Slate’s feature on the actual woman behind Reagan’s race-baiting “welfare queen” stereotype. Reagan didn’t invent her, as many people thought over the years; his anecdote was based on Linda Taylor, a Chicago woman who did in fact use multiple identities to commit welfare fraud.
But my takeaway from Josh Levin’s mind-blowing piece had nothing to do with government poverty programs: Linda Taylor was a scary sociopath, a serial identity-switcher credibly accused of multiple cases of kidnapping and murder. Yet politicians and the media focused on the welfare fraud charges. It was the Chicago Tribune, not Reagan, that dubbed her the “welfare queen.” The Chicago police officer responsible for investigating her actual crimes was aghast at the focus on her welfare-grifting rather than her more far serious crimes. She went down in history as a symbol of a “welfare cheat,” not the kind of shrewd but deadly con artist and criminal that comes in every color and gender. And she got away with everything except the welfare fraud.
There weren’t neighborhoods full of Linda Taylors; there was one. But she’s the person Reagan chose to represent the millions of mothers – the vast majority of them white, by the way — struggling to feed their children on welfare aid that in many states might not bring them over the poverty line. And too many Americans chose to believe him.
Later, they believed his lyrical lie about welfare. Reagan revolutionized the poverty game for Republicans: You didn’t have to be angry and Nixonian, or an Archie Bunker type, to be against welfare anymore; instead you could project compassion. White middle-class folks didn’t have to worry that they were indulging resentment, or God forbid racism, by opposing poverty programs. Those programs hurt the poor; Reagan said so.
And here we are again. On the one hand, it’s a slight relief to see some in the GOP abandoning their ugly narrative about “makers” and “takers,” their demonization of the “47 percent” who “just won’t take care and responsibility for their lives,” in Mitt Romney’s campaign-killing words. House Republican leaders are now coaching members to show “compassion” for the unemployed, making sure they reflect that it’s a “personal crisis” and that they will give “proper consideration” to an extension of benefits — as long as Democrats cut other programs, of course — instead of rejecting it out of hand as they did last month.
Meanwhile Sen. Marco Rubio made a whole video to channel Reagan’s ideas about poverty programs. (Is it just me, or is anyone else waiting for him to lurch for a nearby bottle of water and take a slug?) Sleepy-eyed and absolutely unconvincing, Rubio asks: “After 50 years, isn’t it time to declare big government’s war on poverty a failure?” Not surprisingly, his cheesy video offers absolutely no policy agenda to fight poverty.
Rubio’s efforts are being met by well-deserved cynicism in the media and among Republicans. Not so for Paul Ryan’s claims that he’ll develop a bold new anti-poverty agenda. Yet so far, the notions Ryan has floated sound like warmed over Enterprise Zones, the failed 1980s GOP prescription for urban neighborhoods that cut taxes and created other incentives for employers to hire poor residents. Not to be outdone, Sen. Rand Paul is advocating “enterprise zones on steroids,” what he calls “economic freedom zones” in places like Detroit with high unemployment.
Of course, every reputable study of enterprise zones has found their impact on urban poverty “negligible” to nonexistent. “Enterprise zones are not especially effective at increasing overall economic activity or raising incomes for the poor,” Len Burman of the Urban/Brookings Tax Policy Center told Politico recently. “They just seem to move the locus of activity across the zone’s boundary — reducing activity outside the zone and increasing it inside.”
Criticizing GOP flim-flam on poverty shouldn’t obscure the fact that the War on Poverty didn’t do all that its sponsors hoped. That’s not because we did too much, but because we did too little. It’s true that in the immediate wake of the war’s launch, poverty fell from roughly 22 percent to 12 percent, before it began to climb again in the mid-1970s. Not surprisingly, given that establishing Medicare and expanding Social Security were its core components, Johnson’s anti-poverty push made the biggest strides in reducing poverty among the elderly.
For the rest of the poor, the program was never as ambitious – or successful. Johnson famously rejected a big public works jobs program as too expensive, especially as the Vietnam War escalated. He agreed to make “community action” a centerpiece of his anti-poverty work, but he had very different ideas about what that meant than some of the people who implemented the program. To kick it off, Johnson called Chicago Mayor Richard Daley and told him, “Get your planning and development people busy right now to see what you do for the crummiest place in town, the lowest, the bottom thing, and see what we can do about it. We’ll get our dough, and then you can have your plan ready, and we’ll move.”
But on the ground, community action organizers saw their role as organizing the poor to challenge mayors like Daley, which widened existing fissures around race and power in the Democratic Party. Federally funded anti-poverty warriors often took the side of urban insurgents – which was surely the correct side, in moral terms, but with hindsight, not the most effective way to mount a controversial and weakly bipartisan anti-poverty effort.
Finally, Democrats ran away from the War on Poverty, joining Reagan in declaring that government was too often a problem rather than a solution. Bill Clinton’s anti-poverty agenda was a stealthy one. With one hand, he ended welfare as we knew it with the 1996 reform act; with the other hand, he funneled billions to poor people by expanding the Earned Income Tax Credit – a Republican idea – as well as eligibility for food stamps and Medicaid. That lifted millions of Americans above the poverty line — but most Americans didn’t know he did it. Democrats from Jimmy Carter to Clinton to Barack Obama – at least until recently — have contributed to the belief that “we fought a war on poverty, and poverty won,” by refusing to either take credit for existing programs that fight poverty or advance a bold new agenda to update them.
That’s changing some. Obama is said to be readying a big income inequality push for his State of the Union, and he seems to have realized it must include taking aim at persistent poverty. With even Republicans conceding they can no longer demonize the poor, maybe Democrats can do something to actually help them.
By: Joan Walsh, Editor at Large, Salon, January 8, 2014
“The Doomed Wars”: In Afghanistan And Iraq Wars, No Amount Of Enthusiasm From President Obama Was Going To Change That
Washington loves few things more than a tell-all memoir. Even if a memoir doesn’t tell very much, the media will do their best to characterize it as scandalous and shocking. So it is with the book by former Defense Secretary Robert Gates which will soon be appearing in airport bookstores everywhere. From the excerpts that have been released, it sounds like Gates has plenty of praise for President Obama, and some criticisms that are not particularly biting. Sure, there’s plenty of bureaucratic sniping and the settling of a few scores, but his criticisms (the Obama White House is too controlling, politics sometimes intrudes on national security) sound familiar.
Gates’ thoughts on Afghanistan, however, do offer us an opportunity to reflect on where we’ve come in that long war. The quote from his book that has been repeated the most concerns a meeting in March 2011 in which Obama expressed his frustration with how things were going in Afghanistan. “As I sat there,” Gates writes, “I thought: the president doesn’t trust his commander, can’t stand Karzai, doesn’t believe in his own strategy, and doesn’t consider the war to be his. For him, it’s all about getting out.” Well let’s see. Should Obama have trusted David Petraeus? I can’t really say. Hamid Karzai is corrupt, incompetent, and possibly mentally unstable. As to whether he believed in his own strategy (the “surge” of extra troops), by then there were plenty of reasons to doubt that it would work. The war wasn’t his—it had been going on for over seven years before he even took office. And “it’s all about getting out”? Well wasn’t that the whole point? The reason the administration undertook the “surge” in the first place was to create the conditions where we could get out.
Another thing Gates writes is, “I never doubted Obama’s support for the troops, only his support for their mission,” and that that is a problem for the troops in the field. I’m sure it can be, to a degree, and morale can be undermined if you think the president doesn’t believe you’re going to succeed. I would also imagine that if you were a soldier in Iraq in 2005 or so and you saw George Bush on TV all the time talking about how great everything was going, you’d think your Commander in Chief was an idiot, and that might not be so good for morale either. But the real point is that in neither case was the president’s confidence going to make much of a difference. The problem was never the president’s disposition, or the particular decisions made in one year or one month. It was launching the war in the first place.
Let’s look at Iraq. Bush was nothing if not confident, and after about 4,500 American deaths and an expenditure of two trillion dollars, things finally quieted down enough for us to get out. Success! And two years after we left, the country is devolving into another civil war, or if you prefer, the latest inflammation of a civil war that never ended. We sure as hell aren’t going to re-invade to deal with it, not just because the American people would never stand for it, but because it wouldn’t make anything better there if we did. No sane person can look at the situation today and believe that it all could have been averted if the Americans had made some different decisions along the way.
As for Afghanistan, the predictions back in 2001 that the country was impossible to pacify, the war would inevitably become a quagmire, and we’d end up washing our hands of the place and leaving it to its own miserable existence just like the Russians and British before us, well they’re looking pretty prescient about now.
So what’s going to happen when we leave? I’m hardly an expert in internal Afghan politics, but from this vantage point it sure looks like there’ll be a government in Kabul that isn’t capable of holding the country together, and there will quickly be a violent struggle for power whose outcome is hard to predict. In other words, pretty much exactly what would have happened if twelve years ago we had said, “We kicked out the Taliban, so we’ve extracted what revenge we can on this particular spot on the earth for September 11. Now we’re going to install a provisional government and get the hell out.”
That isn’t to say there weren’t plenty of mistakes along the way and things that could have been done better by both the Bush and Obama administrations. And the question of our moral responsibility to Afghanistan’s future is one we’re going to have to grapple with—though if Iraq is any indication, our response to future death and misery there is likely to be, “Wow, that’s unfortunate. Now put on American Idol.” The awful reality is that the Afghanistan war, like the Iraq war, was doomed from the start, and no amount of enthusiasm from President Obama was going to change that.
By: Paul Waldman, Contributing Editor, The American Prospect, January 8, 2014
“Limbaugh Solves Weather Mystery”: Polar Vortex Is A Liberal, Mainstream Media Hoax Designed To Sell Global Climate Change
Who knew that Rush Limbaugh—in addition to his many “talents”—possesses a deep knowledge and understanding of climatology and meteorology?
While Limbaugh’s biography reveals no apparent training in such matters, that small detail did not prevent Rush from declaring the severe cold snap—produced by the distortion of the polar vortex and currently affecting much of the United States—to be nothing more than a hoax, proclaiming —
“We are having a record-breaking cold snap in many parts of the country. And right on schedule the media have to come up with a way to make it sound like it’s completely unprecedented. Because they’ve got to find a way to attach this to the global warming agenda, and they have. It’s called the ‘polar vortex.’ The dreaded polar vortex.”
Limbaugh continued his rant by noting that liberals are “in the middle of a hoax, they’re perpetrating a hoax, but they’re relying on their total dominance of the media to lie to you each and every day about climate change and global warming. So they created the polar vortex, and the polar vortex, something’s happened, and that cold air which normally stays is in the North Pole, something’s happening, something deeply mysterious and perhaps tragic is happening.”
Apparently, Rush has been so busy studying his weather charts that he failed to notice that Fox News, Newsmax and other conservative media outlets have decided to join the liberal media hoax by discussing the polar vortex as part of their own weather reports—and yes, they are using that precise phrase—over the past few days.
And with good reason.
You see, there is nothing deeply mysterious nor tragic involved with the existence of a polar vortex (except for the few human tragedies that always seem to accompany severe weather situations) and what happens when the weather pattern becomes distorted. What’s more, I have yet to hear any suggestion from liberals, conservatives—or any branch of the media—indicating that there is some mystery or tragedy at work.
I’ve only heard Rush Limbaugh suggest that others are suggesting the same.
Still, Limbaugh insists that the whole affair has been “created” by the liberals and the mainstream media to feather the arguments in support of global warming and climate change.
A polar vortex is a circulation of strong winds that surround the northern pole (although there is also a polar vortex surrounding the southern pole) that swirl in a counterclockwise direction, creating a low pressure weather pattern. The strong winds typically keep the seriously cold air “locked into” the Arctic region. But, on occasion, the vortex (winds) become distorted as a result of the strength of the winds lessening, causing the vortex to ‘dip’ down to the south, allowing the frigid, arctic air to escape and spill down to the south where they bring very cold temperatures to the Northern Hemisphere—including those we are currently experiencing throughout much of the United States.
Thus, it is not the polar vortex that the liberals and media allegedly “created” that is causing our really cold weather-it is the distortion of the polar vortex that bears the blame. And while Santa Claus may not truly live at the North Pole (I hope I haven’t ruined the Santa Claus thing for Limbaugh), the polar vortex is real and very much does.
The entire process is nothing new.
Cold periods frequently result from distortions of the polar vortex, but as they occur at different times, in different parts of the world and with different levels of severity, we here in the United States tend not to focus on them unless the frigid air comes our way. Indeed, just last year, many parts of Europe experienced frigid air during the Easter season as a result of a distorted polar vortex which sent the arctic air in their direction instead of our own and produced an Easter far colder than what they were experiencing during the Christmas season.
So, Rush…I’m afraid the vast liberal conspiracy did not “create” the evil sounding bit of science-fiction entitled the polar vortex as a means of selling global climate change. You’re going to have to give credit for the existence of a polar vortex to a much higher authority.
Of course, without any desire on Rush’s part to actually explore this weather phenomenon on a scientific level—a complete misuse of Limbaugh’s time as, God forbid, his audience might learn something of scientific value—and whether or not the distortion of a polar vortex might actually be the result of climate change, Limbaugh’s latest bit of buffoonery does raise for us the question of whether or not climate change does bear some blame for extreme changes in weather patterns.
The answer is that your guess is as good as mine.
In fact, your guess is as good as the climate scientists who, for many years now, have been attempting to discover whether there is a connection between the distortion of the polar vortex and any man-made climate change. As this research has been going on for quite some time, it would appear that Rush Limbaugh was a more than a little late to pick up on this bit of conspiracy as I don’t recall him discussing this back in 2001 when the first studies on the subject began to emerge.
“Studies published since 2001 suggest a link between extreme weather and the polar vortex, in recent years more research identified interactions with Arctic sea ice decline, reduced snow cover, evapotranspiration patterns, NAO anomalies or weather anomalies which are linked to the polar vortex and jet stream configuration. However, because these are considered short-term observations (since ~13 years) there is considerable uncertainty in the conclusions. Climatology observations require several decades to distinguish natural variability from climate trends (emphasis added.)
Apparently, an effort on the part of meteorologists and television weather reporters—including those over at Fox—to teach us a little something about what is causing an unusual and difficult weather pattern can only equate to conspiracy in the mind of Rush Limbaugh who has single-handedly managed to create a conspiracy where none could possibly have previously existed.
I guess that is ‘business as usual’ for Rush when forced to get the anger flowing on a slow, “first day back to work” for the new year.
By: Rick Ungar, Op-Ed Contributor, Forbes, January 7, 2014
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